Please note that returns are strictly not accepted for Electrical and Electronic parts. This policy is standard across the industrial machinery sector to ensure component integrity. Exception: This rule does not apply if the return is due to an incorrect or faulty item dispatched caused entirely by an error on our part. In such cases, full replacement or rectification will be handled immediately.
We partner with leading global logistics providers to ensure fast, safe, and traceable delivery of your industrial spare parts. Orders are processed swiftly and dispatched from our strategic fulfillment hubs. Delivery timelines and customs processing depend on the selected destination and shipping method.
For non-electrical components, eligible returns must be requested within the specified return window from the delivery date. Items must be completely unused, unaltered, and retained in their original factory packaging. All returned shipments are subject to technical inspection prior to credit approval.
Any discrepancies regarding order quantity, damage during transit, or wrong part matching must be reported to our support ecosystem within 48 hours of shipment receipt along with accompanying documentation and photographs.